FAQs

Orders are processed and shipped Monday through Friday until 4 PM CST. On Friday, orders received after 3 PM CST will not be processed until the following Monday. All standard United States shipping holidays will apply.

When shipping by USPS Priority Mail or UPS Ground, shipping time will vary based on the “ship to” destination. Please allow 2-5 business days.

Probulin® offers a flat rate shipping option for $8.99. Free shipping is offered on orders of $49.99 or more. Express orders or any orders outside the continental U.S. will be charged based on a zip code calculator.

P.O. Box packages are shipped via USPS. Please allow 2-5 business days for P.O. Box deliveries.

No, at this time we only ship to destinations inside the United States.

Unfortunately only the sender can re-direct a shipment during transit. We are always happy to assist you in this situation. Please call 1-888-697-8770.

When Probulin® probiotics leave our NSF® Certified cGMP facility, they often have a long journey to the customer. Probiotic bacteria do not like extreme temperature changes; in fact, it kills them. Our probiotics are packed inside a properly insulated box with ice, to provide stability for the probiotic bacteria throughout the journey.

Probulin takes great pride in our products. If for some reason you are not satisfied with your purchase, you may return it for replacement, credit or refund.

  • Return credit and exchanges require a Probulin receipt.
  • Purchases made from entities other than Probulin are not eligible for a return credit or exchange. Please contact the retailer where the product purchase was made and inquire about their exchange or return policy.
  • Shipping charges are not refundable.
  • Returns and exchanges must be made within 10 days of receipt.
  • Opened items are not eligible for a full return credit.
  • Please return via USPS, UPS insulated and on ice.

 

Probulin Billing and Sales Tax Terms

Probulin proudly accepts Visa, Mastercard, Discover, American Express and Paypal for online payment.

Your card is charged upon completion and confirmation of your online transaction. You will receive an order confirmation by email which will summarize all transactional information.

All returns on items purchased online will be processed in the form of electronic transaction credit to the card originally used to make the online purchase.

Sales tax will be applied per the regulation of your state at the point of online sale.

Please contact us if you have any questions about billing, sales tax, or shipping.

 

Please return to:

Probulin Probiotics

Returns Department

3820 NW 14th St

Suite A & B

Topeka, KS 66618